RESPONSIBILITIES:

• Drive product through the entire development cycle: work with the team to design new features, manage the development team to bring them to launch, and help with ongoing support
• Manage product roadmap and present new solutions to both the team and clients
• Work with clients and team to develop creative custom conversational marketing solutions
• Technical troubleshooting and client on-boarding support, e.g. for new client solutions
• Conduct both quantitative and qualitative research to identify opportunities for new features as well as optimize existing ones
• Be the face of product team to new clients; helping to onboard clients, advise on technical solutions, as well as write JavaScript and customize CSS

REQUIREMENTS

• Experience managing some phases of agile product development (requirements, design, sprint planning, development, quality assurance and deployments)
• Facilitate and write technical, operational and/or business requirements;
• Experience working with technology teams, such as Development/Engineering, Systems/Business Analysts, Quality Assurance or Dev Ops.
• Experience managing customer expectations and relationships by working with clients
• Writing technical documentation for new features and functionality
• Be able to manage concurrent projects and their interdependencies;
• Demonstrated track record in creating and bringing a new product to market
• Highly-motivated, proactive and creative
• Detail-oriented, with excellent organizational, verbal and writing skills
• Sharp analytical and problem-solving skills
• Proficient in CSS, JavaScript
• 1-2+ years of experience with software development experience; 1-2+ years in a product management role or sales engineering role required
• Knowledge of webhooks or conversational marketing a plus!
• BS in Computer Science is required

BENEFITS and PERKS

• Competitive cash compensation
• 401K program
• 1 month of paid family leave
• Bagel Fridays
• Free snacks
• Dog friendly office
• Open layout with team

DESCRIPTION The Director of Product Management position at ROKO Labs is responsible for managing a diverse portfolio of client engagements. Duties include, but are not limited to, team management, client research, requirements gathering, project artifact creation, and project management of the engagement. A successful Director of Product Management will build relationships with his/her clients and have some responsibility for add-on sales and overall account management. IDEAL CANDIDATE QUALIFICATIONS:

• Extensive experience managing all phases of agile product development (requirements, design, sprint planning, development, quality assurance and deployments)
• Extensive experience working with and/or managing technology teams, such as Development/Engineering, Systems/Business Analysts, Quality Assurance or Dev Ops.
• Experience managing customer expectations and relationships by independently working with clients, particularly executives, senior management and business owners
• Demonstrated track record in creating and bringing a new product to market
• Highly motivated, proactive and creative
• Detail oriented, with excellent organizational, verbal and writing skills
• 5+ years in product management or related role; expertise in Agile development methodology
• 3+ years in Consulting Services, Senior/Managing Consultant role is a plus
• BA or BS required, MBA and/or additional certifications is a plus

DESCRIPTION The Product Manager position at ROKO Labs is responsible for supporting a diverse portfolio of client engagements. Duties include, but are not limited to client research, requirements gathering, project artifact creation, and project management of the engagement. A successful Product Manager will build relationships with his/her clients and manage the execution of daily, weekly and monthly deliverables. IDEAL CANDIDATE QUALIFICATIONS:

• Experience managing some phases of agile product development (requirements, design, sprint planning, development, quality assurance and deployments)
• Experience working with technology teams, such as Development/Engineering, Systems/Business Analysts, Quality Assurance or Dev Ops.
• Experience managing customer expectations and relationships by working with clients, particularly executives, senior management and business owners
• Demonstrated track record in creating and bringing a new product to market
• Highly motivated, proactive and creative
• Detail oriented, with excellent organizational, verbal and writing skills
• 2+ years in a product management or related role; experience in Agile development methodology
• 3+ years in Consulting Services, Senior/Managing Consultant role is a plus
• BA or BS required, MBA and/or additional certifications is a plus

DESCRIPTION As a Business Analyst at ROKO Labs, you will have a front row seat in seeing how businesses are built and grown. You’ll interact directly with our clients on gathering and documenting requirements and working with the team to guide clients through the entire product and technology lifecycle. Our typical clients work with us on an ongoing basis, so you’ll get the thrill of seeing your work launch! If you get excited about building products that people love, this is the position for you! And for the career-minded folks, this position can lead to a Product Management position and beyond! IDEAL CANDIDATE QUALIFICATIONS:

• Experience developing business, functional and non-functional requirements, including design artifacts, such as low/high fidelity designs
• Demonstrated history of taking ownership of problems and seeing them through to resolution
• Strong analytical and communication skills, particularly with executive/senior levels of management
• Highly motivated, proactive and detail oriented
• BA or BS and/or previous experience in a business analysis or related position
• Experience in Financial Services is highly valuable but not required
• Experience in Excel and/or SQL is highly valuable
• Experience in Consulting is highly valuable